Frequently Asked Questions
Find answers to common questions about our services
How does renting from The Game Crate work?
Choose your favourite games, select your event date, and submit your booking request. We’ll confirm availability, send a payment link, arrange pickup or delivery, and get your games ready for your event!
What is the minimum rental period?
All rentals have a 2-day minimum. This gives you plenty of time to enjoy your games without feeling rushed.
Do you offer delivery and pickup?
Yes! We offer delivery and pickup throughout Red Deer and Central Alberta. Delivery fees are based on your location and will be provided when booking.
Can I pick up my rental?
Customer pickup is not available at this time!
How far in advance should I book?
We recommend booking early, especially for weekends, holidays, and summer events. Popular dates can fill quickly! We do require a 5 day in advance minimum.
Are the games cleaned between rentals?
Absolutely! Every game is inspected, cleaned, and prepared before it goes out for the next customer.
What happens if a game is damaged?
We know accidents can happen. Customers are responsible for any lost, missing, or damaged pieces/equipment beyond normal wear and tear. A replacement/ repair fee may apply depending on the damage.
Is a deposit required?
Full Payment is required to secure your rental date!
What areas do you serve?
We proudly serve Red Deer and Central Alberta.
What is your cancellation policy?
We understand that plans can change. If you need to cancel your rental, please contact us as soon as possible. Cancellations made with 48 hours or more notice may receive a full refund. Cancellations made with less than 48 hours notice will receive a 30% refund of the rental fee. Same day cancellations and no shows are non refundable. We will always do our best to work with you and appreciate as much notice as possible, as your games are reserved specifically for your event date.